FAQ

1. Do you charge sales tax?

Answer: No. 

2. Do postage stamps expire?

Answer: All unused U.S. Stamps can be used today to mail letters and Package, even paying for additional services such as tracking and insurance. This means you can save big on shipping costs by using old-fashioned stamps because they are sold in bulk at a discount.

3. What Exactly happens after ordering?

Answer: If you purchase stamps from our store, we will notify our warehouse for immediate shipment. You will receive the goods within 5-8 business days after placing your order. And we will upload your shipment tracking number on our website, to provide you with a pleasant shopping experience.

4. What are the delivery charges for orders from the Online Shop?

Answer: US Free Shipping, you only need to pay for the goods at our store, and we can deliver to most areas of America.

5. What should I do if I want to exchange or return?

Answer: We have a clear refund and return policy for you. We offer a 30-day exchange policy/refund from the date of receipt of the product. There are no other conditions. Just send an email with your information (This is our eamil: wufanny66@gmail.com). We'll get back to you within 12 hours.

6. Which payment methods are accepted in the Online Shop?

Answer: Currently, we provide with two payment methods: Paypal and credit/debit card.

7. Do I receive an invoice for my order?

Answer: Yes, you can receive an invoice from our site via email.

8. What should I do if I haven't received my order confirmation?

Answer: Normally, our confirmation email will be sent once your payment is complete. If you do not receive your order confirmation, it may have gone into your promotions or spam folder. If you still have any questions, please feel free to contact us at wufanny66@gmail.com.  We will get back to you within 8 hours.

9. I have received the shipment tracking email but it hasn't been updated?

Answer: Once we receive your payment, your order will proceed immediately. Generally, we will ship in 1-2 business day. It will be delivered within 5-8 days, depending on traffic. Don't stress, we will try our best to help you get them as soon as possible. If you still have any questions, please feel free to contact us at wufanny66@gmail.com.  We will get back to you within 8 hours.

10. What should I do if I haven't received my order or received wrong products?

Answer: We have a professional customer service team to help you deal with it. All you need to do is send your information to our email address and we will give you a satisfactory answer within 8 hours. Don't worry, there is no charge in this case, and we will refund you if you want.

11. Is it safe shopping in the Online Shop? Is my data protected?

Answer: The user data of our store is kept absolutely confidential. Your data is our wealth, and will never be exposed.